Support
Contact
Email heybuzzsupport@gmail.com with anything — bug reports, billing questions, feature requests, account help. Typical response: same day on weekdays, next business day on weekends.
Common questions
How do I cancel?
Inside the Buzz app: Settings → Subscription. You'll get sent to Stripe's billing portal where you can cancel anytime. Your plan stays active until the end of the current billing period, then reverts to free.
How do refunds work?
Refunds you issue to your own clients happen through Stripe from inside Buzz — open the payment, tap Refund. The client sees the credit on their card in 5–10 business days.
Refunds on your Buzz subscription: email us at heybuzzsupport@gmail.com and we'll handle it manually. We're solo-built and try to be reasonable about subscription billing.
I lost access to my account
If you signed in with Apple or Google, use the same identity to sign back in. If that doesn't work, email us — we can help recover or merge accounts.
Apple Sign In isn't working
Usually this is an iCloud account issue on the device. Settings → Apple ID → make sure you're signed in to iCloud. If it still fails, email us with the device model and iOS version.
Payment link didn't reach my client
Check the Payments screen — Buzz logs whether the email send succeeded. If it shows "sent" but the client hasn't received it, ask them to check spam (Stripe emails sometimes filter aggressively). You can always share the link directly via text — tap the payment, then the share icon.
Account deletion
Inside the app: Settings → Account → Delete account. This fully removes your data from our servers, cancels any active subscription, and deletes your Firebase Auth record. It's not reversible.